Terms of service

A. General Terms and Conditions

§ 1 Scope

These General Terms and Conditions (GTC) apply to all contracts concluded between Erow Studios (owner Matthias Kipfelsberger, Mühlweg 12, 85101 Lenting), hereinafter referred to as the "Seller," and the customer via the online shop on the website www.erow-studios.com. Deviating terms and conditions of the customer are not recognized unless the Seller expressly agrees to their validity.

§ 2 Conclusion of Contract

The product presentations in the online shop do not constitute a legally binding offer, but rather a non-binding invitation to place an order. By clicking the "Buy Now" button, the customer submits a binding offer to conclude a purchase contract for the items contained in the shopping cart. The purchase contract is concluded when the seller sends the customer an order confirmation by email.

§ 3 Prices and Payment Terms

All prices quoted include statutory VAT and exclude shipping costs, if applicable. The customer can pay via PayPal, Klarna, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, Shop Pay, or UnionPay. The purchase price is due immediately upon conclusion of the contract. Payment is only deemed to have been made when the seller has access to the amount.

§ 4 Delivery and Shipping

Delivery will be made to the address provided by the customer, unless otherwise agreed. Delivery times depend on the respective product and will be displayed to the customer during the ordering process. Unless a binding delivery period has been expressly agreed, all stated delivery times are non-binding. If the ordered product is not available, the seller will inform the customer immediately and promptly refund any payments already made.

§ 5 Retention of Title

The goods remain the property of the seller until full payment has been made. § 6 Right of Withdrawal Consumers have a statutory right of withdrawal. Further details on the right of withdrawal and the return of goods can be found in the separate cancellation policy. § 7 Liability for Defects The statutory provisions on liability for defects apply. The warranty period for consumers is two years from receipt of the goods. Obvious defects must be reported to the seller in writing by the customer within two weeks of receipt of the goods. However, failure to do so does not affect the consumer's statutory claims for defects, unless the defects are obvious. In the case of hidden defects, the statutory warranty period remains unaffected.

§ 8 Liability

The seller is liable without limitation for damages resulting from injury to life, body, or health resulting from an intentional or negligent breach of duty, as well as for other damages resulting from an intentional or grossly negligent breach of duty. For simple negligence, the seller is only liable for the breach of essential contractual obligations (cardinal obligations), the fulfillment of which is essential for the proper execution of the contract and on whose compliance the customer can regularly rely. In this case, liability is limited to the foreseeable damage typical for the contract. § 9 Data Protection The seller collects, processes, and uses the customer's personal data only within the framework of the statutory provisions. Further information can be found in the separate privacy policy.

§ 9 Data Protection

The seller collects, processes, and uses the customer's personal data only within the scope of the statutory provisions. Further information can be found in the separate privacy policy.

§ 10 Final Provisions

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. B. Cancellation Policy Right of Cancellation You have the right to cancel this contract within 14 days without giving any reason. The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must notify us Erow Studios Owner Matthias Kipfelsberger Mühlweg 12 85101 Lenting Email: service.erow@gmail.com of your decision to cancel this contract by means of an unambiguous declaration (e.g., a letter sent by post or email). To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

 

B. Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period shall expire after 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must notify us Erow Studios Owner Matthias Kipfelsberger Mühlweg 12 85101 Lenting Email: service.erow@gmail.com of your decision to cancel this contract by means of an unambiguous declaration (e.g., a letter sent by post or email). To comply with the cancellation period, it is sufficient that you send your notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. We will bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.